Shipping policy
At Stern Couture, every dress is made to order. Because our dresses are produced specifically for each order, please allow sufficient time for production before shipment.
Production Time
Our estimated production times are:
- Regular and occasion dresses: approximately 2 weeks before shipping.
- Wedding dresses: approximately 8 weeks before shipping.
Production begins after your order has been placed.
Production times are estimates and may occasionally be longer due to production requirements or unforeseen circumstances.
If we anticipate a significant production delay, we will contact you by email and inform you of the estimated delay. You may then decide whether you wish to maintain your order, subject to applicable law.
Shipping Time
Once your dress has completed production, the estimated shipping time is approximately 7–10 days.
Shipping times are estimates and may vary depending on the destination, carrier, customs procedures, weather, or other circumstances outside our control.
The estimated shipping time begins after production has been completed, not from the date the order is placed.
Free Worldwide Shipping
We currently offer free shipping on orders worldwide.
Orders may be shipped using a carrier selected according to the destination and shipping requirements. Depending on the destination, we may use carriers such as DHL, FedEx, UPS, USPS, or another appropriate carrier.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.
Please allow some time for the tracking information to become active after the package has been handed to the carrier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
- full name;
- street address;
- apartment or unit number, if applicable;
- city;
- postal code;
- country;
- and contact information.
After the applicable 24-hour order-change period has expired, we may not be able to change the delivery address.
Delayed Shipments
Delivery estimates are not guaranteed.
Shipping delays may occur due to circumstances including:
- customs processing;
- carrier delays;
- weather conditions;
- public holidays;
- transportation disruptions;
- incorrect or incomplete delivery information;
- or other circumstances outside Stern Couture's reasonable control.
- Customs delays are outside our control and may extend the estimated delivery time.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Although many applicable charges may be collected or handled during the ordering or shipping process, additional charges may apply depending on the destination and local regulations.
Customers in certain destinations, including the United States and United Kingdom, may be subject to additional customs, tax, or import charges.
Stern Couture is not responsible for customs delays or charges imposed by local authorities.
Customers are responsible for any applicable charges that are not included in the order or shipping cost.
Refused or Uncollected Packages
If a package is refused, not collected, or returned to Stern Couture because of circumstances attributable to the customer, including an incorrect address or refusal to pay applicable customs charges, the order is not eligible for a refund, except where otherwise required by applicable law.
If reshipment is possible, the customer will be responsible for the additional shipping costs.
Lost Packages
If your tracking information indicates that your package has been lost or the package has not arrived within a reasonable period, please contact us at:
We will investigate the shipment with the relevant carrier.
Depending on the outcome of the carrier investigation, available insurance, and the circumstances of the shipment, we may provide a replacement or refund where appropriate and in accordance with applicable law.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as possible.
We will investigate the matter with the shipping carrier and, where applicable, its insurance provider.
Please do not discard the packaging until the investigation has been completed, as the carrier or insurer may require it.
Event and Wedding Dates
Because our dresses are made to order, customers are responsible for allowing sufficient time for production and delivery before their event or wedding date.
We strongly recommend ordering well in advance of your required date.
Stern Couture cannot guarantee delivery by a specific event or wedding date unless a specific delivery commitment has been expressly confirmed in writing by us.
Contact Us
For questions regarding shipping or your order, please contact:
Stern Couture
Email: contact@sterncouture.com